📜 Terms & Conditions – Kashmir Foods

Welcome to Kashmir Foods!
These Terms & Conditions outline the rules and guidelines for using our website www.kashmirfoods.in and purchasing our products.

By visiting our website or placing an order with us, you agree to the terms mentioned below. We’ve kept them simple and transparent so you can shop with confidence.

🏪 About Us

Kashmir Foods is a registered retailer under FSSAI License No. 21024418000394, dedicated to bringing authentic Kashmiri products such as dry fruits, honey, saffron, spices, groceries, and wellness items to homes across India.

🛒 1. Orders & Payments

All orders placed through our website are subject to product availability and acceptance.
Prices mentioned on the website are inclusive of applicable taxes unless stated otherwise.
Payments can be made through secure online methods (UPI, credit/debit cards, net banking, wallets, etc.).
For Cash on Delivery (COD) orders, please ensure someone is available to receive and pay for the delivery.

Kashmir Foods reserves the right to cancel any order if payment fails, product is unavailable, or in case of technical errors. Any payment deducted will be refunded immediately.

🚚 2. Shipping & Delivery

Orders are processed within 1–3 working days and delivered within 4–8 business days depending on your location.
Shipping timelines may vary during holidays or adverse weather conditions.
You’ll receive a tracking link or email/SMS updates once your order has been dispatched.

For full details, please read our Shipping Policy (you can link it once live).

🔁 3. Returns & Refunds

We always strive for 100% customer satisfaction. If you receive a damaged, expired, or incorrect product, please inform us within 48 hours of delivery.
Refunds or replacements are processed within 5–7 business days once verified.

Read more in our Return & Refund Policy.

🧾 4. Product Information

We take great care to display product information, images, and details accurately. However, minor differences in color, packaging, or texture may occur due to natural variations.

All our food items are sourced and packed under FSSAI compliance, ensuring freshness and safety.

Kashmir Foods is not responsible for health or allergic reactions caused by ingredients unless clearly mentioned.

💳 5. Pricing & Offers

Prices are subject to change without prior notice.
Promotional offers and discounts are valid only during the specified period.
Kashmir Foods reserves the right to modify or withdraw offers anytime without prior notice.

🔒 6. Privacy & Data Security

Your privacy matters to us.
All personal and payment details shared on our website are handled with strict confidentiality and are never shared with third parties, except for order processing or delivery purposes.

You can read our full Privacy Policy for more information.

⚖️ 7. Limitation of Liability

While we take every precaution to ensure quality and reliability, Kashmir Foods will not be liable for:

Any indirect or incidental damages arising from product misuse or delay in delivery.
Issues caused by third-party courier partners or external factors beyond our control.

📦 8. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Kashmir Foods.
You may not copy, reproduce, or use any material without our prior written consent.

🧭 9. Governing Law

These Terms & Conditions are governed by the laws of India, with jurisdiction in Srinagar, Jammu & Kashmir.

💬 10. Contact Us

If you have any questions about these Terms or any of our policies, feel free to reach us anytime:

📧 Email: support@kashmirfoods.in
📞 Customer Care: +91-9419265320
🌐 Website: www.kashmirfoods.in

We’re always here to help and make your shopping experience smooth and reliable.

🌿 Kashmir Foods – Taste. Trust. Tradition.

FSSAI License No. 21024418000394