❓ Frequently Asked Questions (FAQ) – Kashmir Foods
Welcome to our FAQ section!
Here, we’ve answered some of the most common questions customers ask about shopping with Kashmir Foods.
If you still need help, we’re just a message away! 💬
🏔️ 1. What is Kashmir Foods?
Kashmir Foods is an FSSAI-certified online store that brings you authentic Kashmiri products — from saffron, honey, and dry fruits to pulses, spices, and kahwa.
We deliver fresh, natural, and pure products from Kashmir to homes across India.
📜 FSSAI License No.: 21024418000394
📦 2. Where do you ship your products?
We currently ship to all major cities and towns across India through trusted courier partners.
Shipping to remote areas may take a little longer, but we’ll always keep you informed about your delivery status.
🚚 3. How long does delivery take?
Orders are usually processed within 1–3 business days and delivered within 4–8 working days, depending on your location.
You’ll receive a tracking link via SMS or email once your order has been dispatched.
💳 4. What payment methods do you accept?
We accept all major payment methods including:
- Credit / Debit Cards
- Net Banking
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Wallets
- Cash on Delivery (COD) is available on select locations.
All transactions are processed through secure, encrypted payment gateways.
💰 5. What if I receive a damaged or wrong product?
Don’t worry — we’ll fix it quickly.
If your order arrives damaged, leaked, expired, or incorrect, just email us at support@kashmirfoods.in or WhatsApp us at +91-9419265320 within 48 hours of delivery.
We’ll arrange a replacement or refund right away.
🔁 6. What is your return and refund policy?
You can request a return if:
- The item was damaged or incorrect.
- The product was expired or defective.
Refunds are processed within 5–7 working days after verification.
For full details, visit our Refund Policy or Return Policy page.
🍯 7. Is your honey and saffron genuine and pure?
Yes, absolutely!
Our Kashmiri Pure Honey and Kashmiri Saffron (Kesar) are 100% natural and lab-tested.
We source directly from authentic Kashmiri beekeepers and Pampore saffron farms to ensure you get the real thing — fresh, pure, and unadulterated.
🧾 8. Are your products FSSAI approved?
Yes ✅
All food items sold on Kashmir Foods are registered and approved under FSSAI License No. 21024418000394, meeting all Indian food safety and quality standards.
🕒 9. Can I cancel my order?
Yes, you can cancel your order before it is shipped for a full refund.
Once shipped, cancellations aren’t possible, but you can still request a return or replacement if there’s an issue.
🧺 10. Do you sell only food products?
Right now, we focus mainly on Kashmiri food items — dry fruits, saffron, honey, pulses, spices, and beverages.
However, we’re expanding soon into kitchenware, cosmetics, gadgets, and lifestyle products — all with the same trust and quality you expect from Kashmir Foods.
📞 11. How can I contact customer support?
You can reach us easily:
📧 Email: support@kashmirfoods.in
📞 Call / WhatsApp: +91-9419265320
We usually respond within 24 working hours (Monday–Saturday, 10 AM – 6 PM).
🧳 12. Do you offer bulk orders or reseller options?
Yes! If you’re a retailer, distributor, or want to place a bulk order, email us at support@kashmirfoods.in with the subject line “Bulk Enquiry.”
Our team will get back to you with the best prices and terms.
💬 Still Have Questions?
We’re always here for you.
Just send us a message — we’ll make sure your shopping experience with Kashmir Foods stays smooth, personal, and satisfying.
📧 support@kashmirfoods.in | 📞 +91-9419265320
🌿 Kashmir Foods – Taste. Trust. Tradition.
Delivering the authentic taste of Kashmir with care and honesty.